Terms of service

GENERAL TERMS AND CONDITIONS

Access to and use of this website are subject to these General Terms and Conditions of Use, which include the General Conditions of Sale in the online store www.welleo.com, as well as the Privacy and Data Protection Policy presented by the commercial company P4Q HEALTH S.L.U., Tax ID B67665364, with registered office at Calle Nuestra Señora de la Guía, 19, Alonsotegi, 48810, Bizkaia (Spain).

1. GENERAL PROVISIONS

P4Q HEALTH S.L.U., hereinafter referred to as WELLEO, is the owner of the website located at the domain name www.welleo.com.

Using the website and/or registering as a user implies acceptance of the terms and conditions described herein.

a) These General Terms and Conditions are valid for all commercial relationships between WELLEO and its customer, in the version in force at the time the contract is signed.

b) Different general terms and conditions of the customer will be rejected.

c) As customers under art. 1(a), both consumers and business operators are considered. A consumer is any natural person whose purpose of the order is not attributable to an industrial, independent, or self-employed professional activity. A business operator, on the other hand, is a natural or legal person or a general partnership with legal capacity that places the order for industrial, independent, or self-employed professional purposes.

2. FORMALIZATION OF THE CONTRACT

These Terms and Conditions of Use constitute the entire contract governing the conditions of purchase of the products made available to users by WELLEO on the website.

Access to or use of the website by the user, as well as the purchase of any product, necessarily implies, without reservation, the knowledge and acceptance of these conditions of use. Therefore, the user is advised to read them carefully each time they wish to purchase a product.

3. PRODUCT PURCHASE

3.1. How to purchase a product

To place product orders, the user must follow the purchasing procedure established on the website and read and accept these Terms and Conditions of Use. WELLEO will then send an email to the user confirming that the order has been accepted. The contract between the user and WELLEO will be finalized once WELLEO sends the purchase confirmation to the user. Only those products indicated in the order shall be the subject of the contract.

3.2. Product availability

All orders are subject to product availability. In the event that, once the shipping confirmation has been sent, WELLEO is unable to provide the requested product for any reason, it will contact the user as soon as possible to communicate this fact. In such case, WELLEO may:

a) Offer the user, at no additional cost, a product with characteristics and specifications similar to the one originally requested, provided that these are in line with the user's needs; and/or

b) Offer the user the option to cancel the requested order, refunding the amount paid within 15 business days.

3.3. Refusal to process an order

WELLEO reserves the right to remove any product from the website at any time and to remove or modify any material or content therein, without being liable to the user or any third party for removing any product from the website, regardless of whether said product has been sold or not.

3.4. Money-back guarantee

  1. The customer has the option to return products within the first 15 days of receiving them, with the right to a refund of the purchase price. The period begins after receipt of the goods.
  2. The customer is only entitled to the money-back guarantee if the products are intact, sealed, complete, and in their original packaging. Products must be returned at the customer's expense.
  3. The money-back guarantee applies to all products.

After successful receipt of the goods by the supplier within the 15-day period and if all the above conditions are met, the customer will be refunded the full purchase price.

3.5. Product delivery

Products will be delivered to the address indicated by the user when placing the order, within an approximate period of one to seven business days from when they leave WELLEO's warehouse, depending on the destination.

WELLEO assumes no responsibility when the delivery of the product fails to occur as a result of false, inaccurate, or incomplete information provided by the user, or when delivery cannot be made for reasons beyond the control of the shipping company assigned for this purpose, such as the absence of the user or the retention of the product at customs.

WELLEO does not guarantee that order deliveries will be made at specific and concrete times. If the buyer indicates a specific delivery date or, within it, shows a preference for a particular time slot, it shall be understood as indicative only.

Delivery times are approximate, although WELLEO permanently strives to meet them. There is no collection or delivery service on Saturdays, Sundays, and public holidays, a circumstance that will affect the calculation of delivery dates.

3.6. Shipping costs

Shipping costs include transportation, insurance, and customs clearance at origin. If your order passes through customs, we are not responsible for any additional costs that this may entail.

3.7. PRODUCT PRICE AND PAYMENT

The prices applicable to each product will be those published on the website on the date the user places the order.

a) Payment method

The user may make payment by Visa, Visa Electron, Mastercard, or American Express credit or debit cards, or by bank transfer. To minimize the risk of unauthorized access, the user's credit card data will be encrypted.

b) Value Added Tax (VAT)

The applicable VAT rate will be the one legally in force at any given time depending on the specific product and destination country.

c) WELLEO undertakes not to allow any transaction that is illegal, or is considered by credit card brands or the acquiring bank to have the potential to damage their goodwill or negatively influence them. The following activities are prohibited under card brand programs: the sale or offer of a product or service that does not fully comply with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or cards. Additionally, the following activities are also explicitly prohibited:

  • Sale of medications
  • Sale of professional-use medical devices to non-professional users
  • Sale of in vitro diagnostic medical devices for self-diagnosis in Spain

4. EXEMPTION FROM LIABILITY

  1. a) The customer's rights to compensation for damages caused by negligence in the use of products marketed and/or imported by P4Q Health S.L.U. are excluded. The above exemption from liability also applies in favor of the supplier's legal representatives and executive assistants in the event that the customer makes claims against them.
  2. b) Excluded from the exemption from liability established in point 1 are the rights to compensation for personal injury in the event of damage to life, physical integrity, and health, and the rights to compensation for damages caused by the use of products and losses resulting from the breach of essential contractual obligations. Essential contractual obligations are those whose fulfillment is necessary to achieve the purpose of the contract; for example, the supplier must deliver the item to the customer free from material and legal defects and provide them with ownership thereof. Also excluded from the exemption from liability is the right to compensation for damages caused by intentional or grossly negligent breach of obligations by the supplier, its legal representatives, or executive assistants.

5. WEBSITE OWNERSHIP

The website is the property of P4Q HEALTH S.L.U. All rights to the content, images, and software available on this website belong to P4Q HEALTH S.L.U. and are licensed and protected by Intellectual Property, Industrial Property laws, and international treaties relating to Copyright.

The reproduction, transmission, or exploitation of the content of this website requires the explicit authorization of P4Q HEALTH S.L.U.

The publication, manipulation, distribution, or reproduction, in any medium, of any content on this website is prohibited, as is its linking to any business or company.

P4Q HEALTH S.L.U. is not responsible for the information contained on third-party web pages connected by links to the website.

Under no circumstances shall P4Q HEALTH S.L.U. be liable for any damages of any kind arising from or in connection with the use of the website.

P4Q HEALTH S.L.U. may claim damages resulting from the user's breach of these Terms and Conditions or from the use of the website content without prior authorization.

In the event that any provision of these general terms and conditions is invalid, this fact shall not affect the validity of the remaining provisions.

Privacy Policy

In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and the free movement of such data, and Law 3/2018, of 5 December, on Data Protection and guarantee of digital rights, we inform you that the data provided will be processed for the corresponding purpose indicated in the privacy policy.

Cross-border dispute resolution

If you have had any problem with how we handled your online purchase, we inform you that there is a European platform for the resolution of disputes for online contracts. Thus, for the resolution of consumer disputes (in accordance with art. 14.1 of Regulation (EU) 524/2013), the European Commission makes available an online dispute resolution platform at the following link:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=en

Update of conditions

Due to legislative and case-law changes, these conditions may be subject to variations to adapt to the new regulatory reality. We therefore recommend that you frequently consult these purchase conditions.

Rights and obligations of the parties

P4Q Health S.L.U. reserves the right to modify these Conditions at any time. In the event that, following the modification, the buyer does not agree with the new Conditions, they will have the right to delete the user account.

Limitation of liability

In the event that P4Q Health S.L.U. suffers any type of damage derived from the fault of any of the parties, whether directly and/or indirectly, the party at fault undertakes to indemnify P4Q Health S.L.U., especially when there is misconduct, wrongful act, malpractice, or professional negligence.

P4Q Health S.L.U. is not responsible for negligent use of the products when they cause health problems to the buyer or to third parties who use or consume our products.